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<div style="">We are seeking a dynamic and experienced <b style="font-weight: 700">Chief Sales Officer (CSO)</b> to lead our sales strategy and execution across the <b style="font-weight: 700">EMEA &amp; APAC regions</b>. The CSO will play a pivotal role in driving revenue growth, expanding market presence, and overseeing a high-performance sales team. The ideal candidate will possess strong leadership, strategic planning, and business development expertise, along with a proven track record of success in scaling sales within the SaaS or procurement industry.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Responsibilities:</b></div><ul>  <li style=""><b style="font-weight: 700">Sales Strategy &amp; Leadership</b>: Develop and implement a comprehensive sales strategy for the EMEA &amp; APAC regions aligned with Zycus’ growth goals.</li>  <li style=""><b style="font-weight: 700">Revenue Growth</b>: Achieve and exceed revenue targets by identifying new business opportunities, expanding into new markets, and enhancing customer acquisition and retention.</li>  <li style=""><b style="font-weight: 700">Team Leadership</b>: Lead, mentor, and scale a high-performing sales team, fostering a culture of accountability, collaboration, and continuous improvement.</li>  <li style=""><b style="font-weight: 700">Partnership Development</b>: Establish and maintain strong relationships with key decision-makers, partners, and stakeholders within target markets to expand market reach.</li>  <li style=""><b style="font-weight: 700">Market Expansion</b>: Identify new opportunities to enter and expand in untapped regions within EMEA &amp; APAC, focusing on driving market penetration for Zycus’ SaaS solutions.</li>  <li style=""><b style="font-weight: 700">Customer Relationship Management</b>: Collaborate with cross-functional teams to ensure a seamless customer experience and strong post-sales engagement.</li>  <li style=""><b style="font-weight: 700">Data-Driven Decision Making</b>: Leverage data analytics and market insights to refine sales strategies, measure performance, and optimize resource allocation.</li>  <li style=""><b style="font-weight: 700">Collaboration with Leadership</b>: Partner with executive leadership to align sales strategies with corporate objectives, ensuring a cohesive approach to growth and innovation.</li></ul><div style=""><br></div>

Europe

Chief Sales Officer - EMEA and APAC

<div style=""><b style="font-weight: 700">Zycus </b>is looking to <b style="font-weight: 700">hire BE / MBA 2024– 25 </b>graduates as <b style="font-weight: 700">Trainee Product Technical Analyst </b>and is organizing a Walk-In drive on <b style="font-weight: 700">27th September, 2025</b> at our office in <b style="font-weight: 700">Mumbai, Seepz, Andheri East.</b></div><div style="">In this role, you will be part of a US Delivery Team and work with our global customers in supporting our AI-driven procurement solution and serve as a subject matter expert on Zycus Procurement Performance and Spend Analytics application.</div><div style=""><br></div><div style=""><b style="font-weight: 700">As a Trainee Product Technical Analyst at Zycus, you will:</b></div><ul>  <li style="">Serve as Trainee Product Technical Analyst on Zycus Procurement Applications (Source to Pay)</li>  <li style="">Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products &amp; be available on email/ chat/ call mediums for the Customer concerns</li>  <li style="">Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus &amp; Customer side to achieve Customer Satisfaction</li>  <li style="">&nbsp;Participate and contribute to best practices (tools/process), knowledge sharing &amp; find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes</li>  <li style="">&nbsp;Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing</li>  <li style="">Evaluate and suggest innovative solutions and workarounds for customer requirements</li>  <li style="">Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.</li>  <li style="">Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.</li></ul>

Mumbai

Walkin Drive - Trainee Product Technical Analyst 

<div style="">As Zycus expands its North American customer footprint and matures its global organization, we are seeking a visionary, customer-obsessed <b style="font-weight: 700">Vice President of Customer Support </b>to lead and scale our SaaS support operations. This leader will own the design, execution, and continuous improvement of a world-class technical support experience, driving customer satisfaction, operational excellence, and team development while monetizing premium support offerings and leveraging AI-driven innovation to improve efficiency, reduce ticket volumes, and deliver measurable business value.&nbsp;</div><div style=""><br></div><div style="">As a key member of the Customer Success Leadership team, the VP will collaborate across product, engineering, and customer success to influence roadmap decisions, reduce friction, enhance product quality through continuous feedback loops, and ensure differentiated support models that meet the needs of enterprise SaaS customers.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Objective of the role &amp; Key Outcomes of the role:</b></div><ul>  <li style=""><b style="font-weight: 700">Customer Experience &amp; CSAT<br></b>Achieve and sustain high CSAT and NPS across all customer segments.<br>Ensure strict adherence to contractual SLAs for response and resolution.<br>Implement clear escalation processes for critical issues and executive-level customer escalations.</li>  <li style=""><b style="font-weight: 700">Operational Excellence<br></b>Manage support processes, knowledge bases, and staffing models to reduce response and resolution times.<br>Lead global, multi-channel SaaS support operations (in-app, chat, community, phone, and field).<br>Establish industry benchmarks for uptime-related SLAs, availability, and incident management.<br>Maintain cost-to-serve efficiency while scaling operations.</li>  <li style=""><b style="font-weight: 700">AI &amp; Automation Strategy<br></b>Embed intelligent self-service and contextual guidance into the SaaS product.<br>Deploy predictive issue prevention via telemetry and product analytics.<br>Implement AI-driven triage and resolution to improve time-to-fix.<br>Partner with Data/AI teams to deliver measurable outcomes (ticket reduction, lower cost-to-serve, higher adoption).</li>  <li style=""><b style="font-weight: 700">Revenue &amp; Premium Support<br></b>Design and launch premium SaaS support tiers (TAMs, faster SLAs, proactive monitoring, executive business reviews).<br>Monetize support offerings and deliver measurable revenue growth.<br>Link support excellence to SaaS KPIs such as renewals, CLV, and Net Revenue Retention (NRR).</li>  <li style=""><b style="font-weight: 700">Strategic Leadership &amp; Influence<br></b>Define and execute a global SaaS support strategy aligned with company growth and retention goals.<br>Collaborate with product and engineering to influence roadmap, enhance supportability, and reduce friction.<br>Create proactive support frameworks (health checks, predictive insights, product usage trends).</li>  <li style=""><b style="font-weight: 700">Team &amp; Culture<br></b>Build, mentor, and retain a high-performing global SaaS support organization.<br>Foster a culture of customer advocacy, proactive problem-solving, and SaaS product expertise.<br>Recruit and develop top talent with structured onboarding, training, and career growth plans.<br>Ensure strong leadership bench strength capable of scaling in a high-growth SaaS environment.</li></ul>

Vice President - Customer Success and Operations

Vice President - Operations

<div style="">We are seeking a highly skilled <b style="font-weight: 700">Premium Support Consultant</b> to provide white-glove technical support to our <b style="font-weight: 700">enterprise and strategic customers</b>. As part of our Premium Support team, you will act as a trusted advisor and escalation point for complex technical issues, ensuring our customers experience <b style="font-weight: 700">seamless product adoption, maximum value realization, and minimal disruption</b>.</div><div style="">This role requires strong technical expertise, customer-first mindset, and excellent communication skills to manage high-touch interactions with premium customers.</div><div style=""><br></div><h3 style="font-size: 1.17em"><b style="font-weight: 700">Key Responsibilities</b></h3><ul>  <li style="">Serve as the <b style="font-weight: 700">primary technical point of contact</b> for premium/enterprise customers, managing critical support cases end-to-end.</li>  <li style="">Provide <b style="font-weight: 700">personalized, proactive, and high-priority support</b>, ensuring rapid resolution of escalated technical issues.</li>  <li style="">Collaborate with <b style="font-weight: 700">Engineering, Product, and Customer Success teams</b> to resolve complex technical problems and influence product improvements.</li>  <li style="">Deliver <b style="font-weight: 700">root cause analysis (RCA)</b> and create preventative action plans to reduce recurring issues.</li>  <li style="">Guide customers on <b style="font-weight: 700">best practices, configurations, integrations, and optimization</b> of our SaaS procurement solutions.</li>  <li style="">Maintain detailed documentation of customer interactions, troubleshooting steps, and solutions.</li>  <li style="">Conduct regular <b style="font-weight: 700">technical health checks and reviews</b> with premium customers to ensure system stability and adoption.</li>  <li style="">Act as a customer advocate internally, ensuring their feedback informs product roadmaps and service enhancements.</li></ul>

Premium Support Consultant

<div style=""><b style="font-weight: 700">Zycus </b>is looking to <b style="font-weight: 700">hire Product Technical Analyst. </b>In this role, you will be part of our US Delivery Team and work with our customers in the US region, supporting our AI-driven procurement solution and serve as a subject matter expert on Zycus Procurement Performance and Spend Analytics application.</div><div style=""><br></div><div style=""><b style="font-weight: 700">As a Product Technical Analyst at Zycus, you will:</b></div><ul>  <li style="">Support Zycus Procurement Applications (Source to Pay)</li>  <li style="">Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products &amp; be available on email/ chat/ call mediums for the Customer concerns</li>  <li style="">Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus &amp; Customer side to achieve Customer Satisfaction</li>  <li style="">Participate and contribute to best practices (tools/process), knowledge sharing &amp; find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes</li>  <li style="">Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing</li>  <li style="">Evaluate and suggest innovative solutions and workarounds for customer requirements</li>  <li style="">Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.</li>  <li style="">Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.</li></ul>

Product Technical Analyst 

<div style="">We are looking for a skilled Full Stack Developer with a strong focus on frontend development to help us build AI-first web applications that are intelligent, intuitive, and high-performing. The ideal candidate should have hands-on experience in building modern, AI-enhanced user interfaces and be comfortable working across the stack to support full product development.</div><div style=""><br></div><div style="">Tario (<a href="http://www.tario.ai/" target="_new">www.tario.ai</a>) is on a mission to reinvent how sales happen—by putting AI in the driver’s seat of prospecting, engagement, and pipeline creation. Our agentic, AI-powered sales outreach platform functions like a top-performing Sales Development Representative (SDR), automating personalized, multi-channel engagement with precision and contextual awareness for enterprise sales teams. Acting as a proactive digital sales rep, Tario understands goals, makes decisions, adapts strategies, and engages prospects autonomously—delivering continuous, nuanced communication that evolves in real time. As an early-stage, fast-moving team, we thrive on experimentation, speed, and deep customer empathy. Every feature we ship makes salespeople more effective—and makes buyers feel like they’re talking to a real human.</div><ul>  <li style="">Design and implement robust, scalable web applications powered by AI systems</li>  <li style="">Build intuitive and dynamic UIs that translate complex automation into seamless user experiences</li>  <li style="">Collaborate with AI/ML engineers, designers, and product managers to integrate intelligent features into the product</li>  <li style="">Develop and maintain backend services and APIs (RESTful), ensuring performance and scalability</li>  <li style="">Write clean, modular, and testable code across the stack</li>  <li style="">Contribute to system architecture and design decisions</li>  <li style="">Help shape and evolve our engineering culture and processes in a fast-paced startup environment</li></ul>

Full Stack Developer - Tario

<div style="">We are seeking a strategic and experienced <b style="font-weight: 700">Solution Consultant</b> with deep expertise in the <b style="font-weight: 700">Source-to-Pay (S2P) domain</b> and <b style="font-weight: 700">procurement technology</b> to join our dynamic Pre-Sales team. In this high-impact <b style="font-weight: 700">presales consultant</b> role, you will act as a trusted advisor to enterprise clients, leveraging your knowledge of <b style="font-weight: 700">SaaS solutions</b>, <b style="font-weight: 700">S2P software</b>, and <b style="font-weight: 700">digital procurement transformation</b> to solve complex <b style="font-weight: 700">sourcing, contract management, supplier management, and procure-to-pay</b> challenges. You will partner closely with Sales to drive deal success by delivering compelling <b style="font-weight: 700">solution demonstrations</b> and <b style="font-weight: 700">value-based presentations</b>, responding to <b style="font-weight: 700">RFPs and RFIs</b>, and architecting tailored <b style="font-weight: 700">S2P solution blueprints</b> for our customers.</div><div style=""><br></div><h3 style="font-size: 1.17em"><b style="font-weight: 700">Key Responsibilities</b></h3><ul>  <li style="">Partner with Account Executives to understand customer procurement and supply chain challenges and align them with our S2P solutions.</li>  <li style="">Lead discovery workshops to capture customer requirements and design tailored S2P solution blueprints.</li>  <li style="">Deliver impactful product demonstrations and presentations that showcase business value, ROI, and differentiation in the S2P space.</li>  <li style="">Respond to RFPs/RFIs with high-quality, accurate, and compelling content.</li>  <li style="">Support proof-of-concept (POC) engagements, ensuring client requirements are effectively mapped to solution capabilities.</li>  <li style="">Act as a <b style="font-weight: 700">subject matter expert (SME)</b> on S2P processes (Sourcing, Contract Management, Supplier Management, Procure-to-Pay, Spend Analytics, etc.).</li>  <li style="">Advise CPOs, procurement leaders, and IT stakeholders on best practices and digital transformation in procurement.</li>  <li style="">Collaborate with Product Management to share customer insights and influence the product roadmap.</li>  <li style="">Represent the company at industry forums, webinars, and thought-leadership sessions.</li></ul>

Solution Consultant (S2P Domain)

<div style="">Zycus is looking for a <b style="font-weight: 700">Marketing Manager GTM.</b> In this role, you will be required to leverage your understanding of the product, market and use cases to enable the company to sell better and faster. You will be involved in executing highly successful go-to-market strategies and delivering impactful narratives for our sales teams. Zycus is looking for a growth hacker responsible for driving go-to market activities. The incumbent would be responsible for performance marketing demand generation activities, with hands-on experience with managing LinkedIn campaigns, Google PPC/ analytics etc. You will work closely with marketing operations, sales, product, customer success and most other teams within the organization.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What You’ll Do:</b></div><div style=""><b style="font-weight: 700">Demand Generation</b></div><ul>  <li style="">Understand the nuances of each market and develop market specific content &amp; digital marketing plan to build awareness, interest, and consideration.</li>  <li style="">Plan and manage integrated demand generation campaigns across different channels. E.g., email campaigns, PPC ads, LinkedIn paid campaigns etc. to build pipelines.</li>  <li style="">Experience in Account Based Marketing campaigns (less about the technology, but more about the thought process)</li>  <li style="">Planning and organizing roundtables &amp; events (ground events / webinars) either own or 3rd party to generate leads.</li>  <li style="">Optimize campaigns to maintain channel efficiency.</li>  <li style="">Identify new channels for developing the sales pipeline.</li>  <li style="">Generate relevant content covering whitepapers, e-books, case studies, blogs, research reports etc.</li>  <li style="">Develop key partnerships with third parties like research houses, technology partners, knowledge partners etc. for running joint marketing programs.</li>  <li style="">Build competitive intelligence and create shadow marketing programs.</li>  <li style="">Identify relevant local PR / publications to drive branding initiatives.</li></ul><div style=""><b style="font-weight: 700">Teamwork &amp; Collaboration</b></div><ul>  <li style="">Collaborating with internal stakeholders and cross functional teams to gather knowledge sources for working on all content and demand generation activities.</li>  <li style="">External vendor and partner management wherever required.</li>  <li style="">Engaging with industry influencers and creating a strong network of thought leaders</li></ul>

Bengaluru

B2B & SaaS Marketing Leader 

Integrated Marketing - US Market

<div style="">Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.</div><div style="">The Merlin Intake Agent offers business users unparalleled ease of use, increasing adoption rates and significantly reducing non-compliant spending. For procurement teams, the Merlin Autonomous Negotiation Agent handles tail spend autonomously, securing additional savings; the Merlin Contract Agent helps draft compliant contracts and reduces risks by actively monitoring them; and the Merlin AP Agent further enhances efficiency by automating invoice processing with exceptional speed and accuracy.<b style="font-weight: 700">We Are An Equal Opportunity Employer:</b></div><div style="">Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.</div>