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Delivery Head - Professional Service (GLO04555)

Global Delivery
Mumbai, Bengaluru, Pune
About Us
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.

Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore

We Are An Equal Opportunity Employer:
Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.
Job Description
As Head - Professional Service / Implementation  of Global Delivery is responsible for overseeing the successful implementation and delivery of P2P (Procure-to-Pay), S2P (Source-to-Pay) OR SAP HANA OR supply chain/procurement solutions across global markets. This senior leadership role involves managing large-scale projects, leading cross-functional teams, ensuring customer satisfaction, and driving continuous improvement in delivery processes.
The position will report to our C level. The Head of Professional Services / Implementation group is a senior leader with responsibility for managing the rapidly growing India team of 100+ employees that implements the Company's diverse set of enterprise software product lines and has strong belief and conviction in Agile development. This person is a key member of the senior leadership team of the Global Delivery Function and a key contributor to achieving the company's near-term and long-term objectives. The VP works closely with other leaders in Product Engineering and Product Management to deliver product solutions that will be highly successful in the market place.
The  VP will also be responsible for maintaining, managing customer relationships with C-Level Executives, Top Management, Key Stakeholders of our enterprise customers to obtain customer's goals and ROI objectives for an agile-based value implementation of Zycus’s Cognitive Source-to-Pay comprehensive suite. You will manage a diverse team of implementation and procurement experts for Zycus’s business objectives of rapid time to value realization, customer satisfaction & referencibility.

Key Responsibilities:

  • Strategic Leadership:Develop and execute global delivery strategies for P2P, S2P, HANA, and supply chain/procurement solutions.Align delivery strategies with the company’s business objectives and customer needs.Foster a culture of excellence, innovation, and continuous improvement.
  • Project Management:Oversee the end-to-end project lifecycle from planning and execution to delivery and post-implementation support.Ensure projects are delivered on time, within scope, and within budget.
    Implement best practices in project management, risk management, and quality assurance.
  • Team Leadership:Lead, mentor, and manage a diverse global team of project managers, consultants, and technical specialists.Build a high-performing team through recruitment, training, and professional development initiatives.Promote collaboration, knowledge sharing, and effective communication within the team.
  • Client Engagement:Act as the primary point of contact for key clients, ensuring their needs and expectations are met.Develop strong relationships with clients, understanding their business challenges and providing tailored solutions.Ensure high levels of client satisfaction and foster long-term partnerships.
  • Operational Excellence:Optimize delivery processes to enhance efficiency, quality, and scalability.
    Monitor key performance indicators (KPIs) and implement corrective actions as necessary.
    Drive the adoption of industry standards and best practices in delivery methodologies.
  • Financial Management:Manage the financial aspects of global delivery operations, including budgeting, forecasting, and cost control.
    Ensure profitability and financial sustainability of delivery projects.
    Identify opportunities for cost savings and operational efficiencies.
  • Technology and Innovation:Stay abreast of the latest trends and advancements in P2P, S2P, HANA, and supply chain/procurement technologies.
    Promote the adoption of new technologies and innovative solutions to enhance delivery capabilities.
    Collaborate with technology partners and vendors to leverage their expertise and solutions.
Job Requirement
  • Experience:Minimum of 18 years of experience in global delivery or project management roles, with a focus on P2P,/S2P/ HANA, supply chain/procurement implementations.
  • Industry Knowledge: Hands-on experience with enterprise SaaS products, especially in S2P/P2P, CLM, ERP, and CRM applications.Proven track record of successfully managing large-scale, complex projects in a global environment.Experience leading and developing high-performing teams.
• Background: Candidates from SAAS Product firm,Big 4 firms (Deloitte, PwC, EY, KPMG) . Experience in the e-procurement space is highly recommended .
• Communication Skills: Stellar verbal and written communication skills.
• Customer Engagement: Extensive experience engaging with customers, with international exposure being a plus.
• Leadership: Proven ability to manage and mentor high-performing teams.
• Ethics: High standards of ethics and accountability.
  • Skills:Strong leadership and strategic thinking abilities.
    Excellent project management and organizational skills.
    Exceptional client relationship management and communication skills.
    In-depth knowledge of P2P/ S2P/  SAP HANA or supply chain/procurement processes and technologies.
    Financial acumen and experience managing budgets and financial performance.
Work Environment:
  • This position requires the flexibility to travel globally((30% required)) as needed to support project delivery and client engagements.
  • The role involves working in a fast-paced, dynamic environment with multiple priorities and stakeholders
Education Qualification: BE or equivalent degree or MBA from Top-tier institute
Job Location :- Mumbai / Pune / Bangalore
Five Reasons Why You Should Join Zycus:
1. Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Be a part of the next generation global business process transformation using SAAS - A Disruptive trend in the industry.
2. A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in   Procurement Software Suites. We are pioneer in delivering world class products with industry best practice on SAAS based implementation methodologies.
3. Growing Company : The EMEA - APAC region is growing @ 50% year on year
4. Get a Global Exposure: You get to work and deal with our fortune 500 global customers.
5. Create an Impact: Zycus gives you the environment to work with a Tier 1 company in large scale Global procurement transformation projects with our customers. You will also get an opportunity to work with our product team and help shape our product.
About Us
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for  its   Source to Pay integrated suite. Zycus powers its S2P  software with the revolutionary Merlin AI Suite. Merlin AI  takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user experience to the end-users.
Zycus helps enterprises drive  real savings, reduce risks, and boost compliance, and its seamless,  intuitive, and easy-to-use user interface ensures high adoption and  value across the organization.
Start your #CognitiveProcurement journey with us, as you are #MeantforMore