The Associate Vice President – Professional Services will be responsible for all projects for the US region, ensuring the successful delivery of enterprise SaaS solutions on time, within budget, and to the highest quality standards. This role owns program governance, delivery excellence, portfolio oversight, and resource allocation across the Project Management and Business Analyst teams. The AVP will collaborate closely with the Head of Consulting and other senior leaders to ensure seamless execution between Project Managers, Program Managers, Business Analysts, and Implementation Consultants, driving exceptional client outcomes and operational efficiency.

· Build, mentor, and uplevel Project/Program Managers and Business Analysts; set role expectations and a coaching cadence.

· Operate a matrix for BAs (delivery management under AVP; functional direction with Consulting) to ensure configuration quality and predictable throughput.

· Define and enforce standardized delivery methodology, stage gates, SteerCo cadence, and performance metrics.

· Drive continuous improvement and automation in delivery processes, tools, and client communications.

· Own portfolio planning, resource allocation, and delivery prioritization.

· Implement RAID logs, portfolio risk heatmaps, and RYG thresholds; run an Early-Warning policy (surface bad news early).

· Run the enhancement intake/governance process: triage, negotiate scope/priority and SLAs (time-to-decision, time-to-delivery), publish weekly status, and hold both sides to commitments.

· Institute Fit/Gap & Risk/Decision Logs; enforce a COTS-first policy and formal change-control triggers.

· Enforce time-tracking accuracy, utilization targets, SOW variance control, and change-order conversion.

· Ensure high project profitability through effective and efficient resource utilization, inclusive of Zycus and partner resources.

· Collaborate with Sales and CS for clean kick-off and smooth transition to BAU Support.

· Co-own account escalations with VP PS and CCO; run a weekly exec escalation review and publish an aging report.

· Deliver to core KPIs: Time-to-Value, On-time/On-budget/On-quality, CSAT/NPS, and documented Business Value.

Core Competencies:

· Strategic Leadership: Ability to set vision, build alignment, and execute across a global delivery function

· Program Governance: Expertise in methodologies, delivery frameworks, and compliance standards

· Stakeholder Influence: Ability to manage executive-level customer relationships and internal senior leaders

· Risk & Escalation Management: Skilled in anticipating, mitigating, and resolving delivery risks

· Operational Excellence: Proven track record in optimizing processes, tools, and resource utilization

· Cross-functional Collaboration: Ability to align project management with consulting, sales, product, and customer success functions

Required:

· 15+ years of leadership experience in Professional Services or Project Delivery within large enterprise SaaS

· Demonstrated success managing global, large-scale technology project portfolios (ERP, P2P, S2C or similar)

· Proven track record of leading project managers in a matrixed, global environment

· Strong executive client-facing and stakeholder management skills

• Timezone flexibility: Work will be in support of US Delivery – requiring support for at least half of the US day (ET).

Ideal:

· S2P domain experience

· Experience collaborating with COE or functional delivery teams in SaaS environments

· Proven expertise in driving delivery efficiency and customer satisfaction

· Familiarity with both Agile and hybrid delivery models

· Experience with GenAI tools (ChatGPT, Libre Chat, Gemini, etc)

Nice-to-have:

· PMP, PgMP, or equivalent program/project management certifications

What You Will Gain:

· Executive leadership experience in a global, high-growth SaaS delivery organization

· Direct impact on customer satisfaction, delivery efficiency, and business growth

· Opportunity to shape and scale delivery methodologies across a global enterprise

· Cross-functional collaboration with senior executives across Consulting, Sales, and Customer Success

· Competitive executive compensation package, including performance-based incentives

1. Innovative Cloud Product Company: Be at the forefront of global business transformation with our ML and AI-powered SaaS products.

2. Market Leader: Recognized by Gartner as a leader in Procurement Software Suites, we set industry benchmarks with our SaaS-based implementation methodologies.

3. Rapid Growth: Join us as we grow at a staggering 50% year on year in the EMEA - APAC region.

4. Global Exposure: Work with Fortune 500 customers and gain unparalleled global experience.

5. Impactful Work: Shape the future of procurement with large-scale global transformation projects and collaborate with our product team to influence our product roadmap.

6. AI Leader: Not only is Zycus at the forefront of the industry in providing AI in their solutions, but we challenge the organization every day to find new and unique ways to leverage GenAI to improve the productivity and efficiency of the organization.

Be part of a team that's redefining procurement with Cognitive Procurement software. Let's innovate, transform, and create a significant impact together. Start your #CognitiveProcurement journey with Zycus, where you are truly #MeantforMore.