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Workflow Automation Analyst Intern (ADM05808)
Administration
Bengaluru
About Us
Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.
The Merlin Intake Agent offers business users unparalleled ease of use, increasing adoption rates and significantly reducing non-compliant spending. For procurement teams, the Merlin Autonomous Negotiation Agent handles tail spend autonomously, securing additional savings; the Merlin Contract Agent helps draft compliant contracts and reduces risks by actively monitoring them; and the Merlin AP Agent further enhances efficiency by automating invoice processing with exceptional speed and accuracy.We Are An Equal Opportunity Employer:
Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.
Job Description
About Certinal:
Certinal is an enterprise eSignature platform under Zycus, competing with DocuSign and Adobe Sign. We serve Fortune 500 customers across healthcare, automotive, financial services, and procurement sectors including Apollo Hospitals, Bumrungrad International Hospital, and Magna International. Our platform handles complex enterprise integrations with SSO, APIs, EMR/HIS systems, CRMs and ERP platforms. We maintain an 81 NPS score and are known for superior technical capabilities, flexible pricing, and exceptional customer support.
About the Role:
As a Workflow Automation Analyst Intern, you will collaborate with the internal Strategy & Operations team to design, document, and implement workflow automations that boost operational efficiency at Certinal. You will work hands-on with automation platforms (like n8n, Zapier, Power Automate), map existing business processes, and help drive continuous improvement across teams.
This internship is ideal for someone who wants to learn how SaaS companies leverage automation to streamline operations, improve productivity, and enable data-driven decision-making at scale
Key Responsibilities:
- Analyze and document current business processes and identify automation opportunities
- Build, test, and deploy workflow automations using n8n or similar tools (Zapier, Power Automate, etc.)
- Collaborate with cross-functional teams to gather requirements and deliver automation solutions
- Maintain and update process documentation for all workflow automations
- Evaluate new automation tools and solutions for process optimization
- Assist in creating dashboards and automated reports using Excel integrations
- Monitor automation outputs, troubleshoot issues, and report on efficiency gains
- Ensure data integrity and compliance across automated processes
- Contribute to continuous improvement initiatives within marketing, sales, product and engineering teams
- Present automation results and recommendations to stakeholders
Eligibility:
- Final-year student or recent graduate (B.Tech, MBA or equivalent)
- Prior internship, coursework, or project experience in automation, business process management, or analytics preferred (not mandatory)
Duration & Benefits:
- Internship duration: 3-6 months
- Location: Hybrid / Remote (flexible)
- Stipend: ₹15,000 – ₹25,000/month (based on profile)
- Certificate and LOR on completion.
- Opportunity for Pre-Placement Offer (PPO) based on performance.
Job Requirement
Required Skills:
- Analytical mindset and strong problem-solving abilities
- Familiarity with workflow automation platforms (n8n, Zapier, Power Automate) preferred
- Basic scripting or coding (Google Apps Script, VBA, or Python) desirable
- Advanced proficiency in Excel/Google Sheets and understanding of SaaS tools
- Attention to detail and commitment to data accuracy
- Effective written and verbal communication skills
- Curiosity to research and recommend new automation strategies
- Self-motivated and eager to learn in a fast-paced environment
- Expertise in crafting, testing, and iteratively refining AI prompts to optimize model performance