Job Overview

Key Responsibilities:

• Assure that project & program governance is in place, monitor adherence to the methodology, support Account Managers in all PMO aspects and ensure that the delivery lifecycle is adhered to.
• Be a management representative and      execute to the management guidelines through continuous intervention, execution and management reporting, including escalations to management by      challenging As-Is process and able to draft, suggest and layout strategic plans which helps benefit Customer Account Management Team
• Work with internal stakeholders and key leadership managements in all aspects of governance and PnL accounting, revenue, opportunities and Customer handling and management of key metrics like NPS, CSAT, SLA, Account Retention, etc. for the department
• Perform PMO tasks supporting the Client Delivery department change activities for client Accounts. Assist in the day-to-day collation of data and reporting for departmental activities such as  capacity planning, resource management, forecasting, project planning, etc.
• Deliver high quality reporting to project stakeholder’s senior management and clients, as needed
• Create project plans against each program/ initiative on weekly/monthly basis and track its status till closure, highlighting risks and gaps by efficiently coordinating with multiple internal and cross department functional teams
• Manage the onboarding and off boarding process for staff joining or leaving the Team.
• Achieve continuous improvement in operational and process performance, proactively detecting process related  problems or gaps, conducting diagnostics, and making recommendations for resolution/closing identified gaps.
• Coordinate all project resource training including design, notification, tracking, and verification of required      courses and their completion.
• Hands on & configuration to design ability on various performance, daily operations tracking tools/ software and ready to apply and learn to implement new tools and drive adoption for      same in the department
• Ability to drive automation to reduce manual tasks by introduction and evaluation of new software tools by      coordinating with Vendors and proposing the same for department use as  needed.

• Any Graduate or Post Graduate with 5 to 8 years of relevant experience. 
• Ability to monitor project scope, schedule, revenue, resources, quality and risk to ensure project & program activities/tasks are occurring as planned and any variances are      identified.
• Skilled at developing and implanting      project plans, manage project scheduling and development, and providing      budgeting and expenditure reports.
• Proficient in interpersonal      communications and analytical skills.
• Ability to handles all PMO activities end      to end.
• Excellent Communication Skills.
• Co-ordination across channels and   departments for smooth functioning of the role
• Agile practitioner and follow standard  project management practices
• Expertise in Stakeholder Management and  Forecasting
• Proficient in use of Share Point, MS  Excel - Pivot Tables, Pivot Charts, Macros.

1. Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.
2. A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.
3. Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization
4. Get a Global Exposure: You get to work and deal with our global customers.
5. Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.