Senior Executive – IT Operations (MAC OS) (IT 05816)

IT Support

Mumbai, Bengaluru

About Us

Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.

The Merlin Intake Agent offers business users unparalleled ease of use, increasing adoption rates and significantly reducing non-compliant spending. For procurement teams, the Merlin Autonomous Negotiation Agent handles tail spend autonomously, securing additional savings; the Merlin Contract Agent helps draft compliant contracts and reduces risks by actively monitoring them; and the Merlin AP Agent further enhances efficiency by automating invoice processing with exceptional speed and accuracy.We Are An Equal Opportunity Employer:

Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.

Job Description

We are looking for an experienced Senior IT Operations Executive to support and manage a growing macOS-first environment along with Microsoft 365 applications, security tools, and enterprise SaaS platforms. The ideal candidate should have hands-on experience with macOS management, Apple Business Manager (ABM), Intune MDM for macOS, end-user troubleshooting, and automation. This role requires strong problem-solving ability, excellent communication skills, and the capability to support global users in a hybrid workplace.

Key Responsibilities

1. Advanced macOS Support & Troubleshooting

•Provide L2-level support for macOS devices, handling advanced issues such as:

o Kernel-level faults, performance tuning, app crashes

o VPN/Zero-Trust client issues

o Network configuration, certificate issues, Wi-Fi/802.1X

Lead troubleshooting for Microsoft Teams, Outlook, OneDrive, and Office apps on macOS.

•Resolve complex access, SSO, and MFA-related issues across SaaS applications.

2. Apple Device Management & Zero-Touch Deployment

• Own and manage Apple Business Manager (ABM) end-to-end: device assignment, ADE enrolment, supervision, and zero-touch provisioning.

• Configure and maintain macOS policies in Intune, including:

o Compliance policies

o Configuration profiles (Wi-Fi, certificates, VPN, FileVault, firewall)

o PPPC/TCC profiles to auto-approve screen recording, Accessibility, and Full Disk Access

• Ensure smooth onboarding/offboarding workflows using automated MDM policies.

3. Automation, Scripting & Efficiency Improvements

• Develop and maintain scripts using bash/zsh, PowerShell, or Python to:

o Automate Mac provisioning

o Silent software deployment and updates

o Patch enforcement and device compliance checks

o System diagnostics and log collection

•Identify repetitive issues and implement automation or configuration-based solutions to reduce ticket load.

4. Hardware, Peripherals & Developer Environment Support

• Lead troubleshooting for Apple hardware and peripherals (USB-C hubs, monitors, webcams, Jabra/EPOS/Logitech audio devices, printers).

• Support developer tools (e.g., IntelliJ, VS Code, Docker, Python/Java SDKs) used on macOS.

• Handle device refresh cycles, migration, and decommissioning aligned with IT asset policies.

5. Security, Compliance & Audit Readiness

• Ensure all macOS endpoints meet security requirements:

FileVault encryption

o EDR/Antivirus (CrowdStrike)

o Zscaler / Secure Web Gateway

o macOS firewall hardening

• Enforce Conditional Access rules, device compliance standards, and Intune posture checks.

• Support internal/external audits (ISO 27001, SOC 2, APEC PRP) with macOS-related evidence.

6. Global Remote Support & Escalation

• Provide remote support to overseas users via Microsoft Teams, screen sharing, and MDM remote actions.

• Act as the escalation point for L1 engineers for Mac-specific troubleshooting.

• Document solutions and create internal KBs to improve first-contact resolution.

7. ITSM, Documentation & Cross-Functional Collaboration

• Handle ITSM tickets efficiently with clear categorization, RCA notes, and SLA adherence.

Create SOPs, automation playbooks, and troubleshooting guides for macOS.

•Work with InfoSec, HR, and Development teams to enhance IT processes and user experience.

Job Requirement

Required Skills & Experience:

•3–5 years of experience in IT Operations / End User Computing.

• Strong hands-on expertise with macOS, ABM, and Intune MDM for macOS.

• Deep understanding of Microsoft 365 apps on macOS: Outlook, Teams, OneDrive, Office.

• Good knowledge of Azure AD/Entra ID, MFA, Conditional Access.

• Strong scripting skills in bash/zsh, PowerShell, or Python.

• Excellent troubleshooting skills for Apple devices and enterprise security agents.

• Ability to guide and mentor L1 support engineers.

• Strong communication skills for interacting with technical and non-technical stakeholders.

Preferred Qualifications:

• Bachelor's degree in technical field (e.g., Computer Science, Information Technology, Electronics, or related disciplines).

• Experience in enterprise IT environments with hybrid work models.

• Prior experience in global IT support handling overseas users.

• Knowledge of RPA (Robotic Process Automation) tools for IT service automation would be an added

Five Reasons Why You Should Join Zycus:

Cloud Product Company: We are a Cloud SaaS Company, and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS, and we are developing our mobile apps using React.
A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.
Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization
Get a Global Exposure: You get to work and deal with our global customers.
Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.

About Zycus:

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.

Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore