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Operations Analyst – Professional Services Operations (US 05852)

US Delivery
Mumbai
About Us
Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.
The Merlin Intake Agent offers business users unparalleled ease of use, increasing adoption rates and significantly reducing non-compliant spending. For procurement teams, the Merlin Autonomous Negotiation Agent handles tail spend autonomously, securing additional savings; the Merlin Contract Agent helps draft compliant contracts and reduces risks by actively monitoring them; and the Merlin AP Agent further enhances efficiency by automating invoice processing with exceptional speed and accuracy.We Are An Equal Opportunity Employer:
Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.
Job Description
As an Operations Analyst within the Professional Services (PS) organization, you will play a critical role in driving operational efficiency, maintaining audit-ready records, and tracking key delivery metrics aligned to employee performance goals. This role supports internal compliance, MBO tracking, and the data governance necessary to power the annual Variable Pay Process (VPP). Success in this role requires strong analytical discipline, attention to process adherence, and effective collaboration across consulting and delivery leadership.

Objectives (what you'll accomplish):

  • - Maintain and enhance dashboards and reports that monitor delivery KPIs (utilization, backlog, project health, etc.)
  • - Collaborate with Project Managers and Resource Managers to support weekly resourcing and delivery performance visibility
  • - Track individual and team-level MBO (Management by Objective) metrics across roles and geographies
  • - Ensure data quality and audit readiness of project-related inputs tied to VPP eligibility
  • - Coordinate with HR and Delivery Leadership to provide validated performance data for VPP cycles
  • - Support internal compliance and process adherence by enforcing delivery documentation standards (SOW tracking, project kickoff, closure checklists, etc.)
  • - Document and maintain SOPs for operational processes and MBO metric calculations
  • Attend and Provide necessary evidences for Audits like Audit for SOC Compliance
  • Manage professional services financial metrics (revenue, sales forecasting, etc)

Core Competencies (what you need to know, or potentially quickly learn):

  • - Data Accuracy & Validation: Strong attention to detail in reviewing and managing performance-related inputs
  • - Operational Insight: Understanding of how Professional Services teams track metrics tied to incentive compensation
  • - PSA Tool Proficiency: Familiarity with tools like Wrike, Salesforce, or similar systems for project and MBO tracking
  • - Process Governance: Ability to uphold and reinforce internal delivery and documentation standards
  • - Communication: Ability to communicate data-driven insights and audit findings clearly and professionally
  • - Confidentiality & Integrity: High standards of discretion when managing performance and compensation-related data


Job Requirement

Experience & Qualifications (Required, Ideal, Nice-to-have):

Required:
  • - 2–4+ years of experience in operations, program coordination, or compliance roles
  • - Strong Excel, PowerPoint, and documentation skills
  • - Familiarity with consulting or professional services team structures and workflows
  • Strong Analytical capabilities demonstrating Trends
Ideal:
  • - Experience tracking performance metrics, goals, or KPIs for employee evaluation or compensation
  • - Exposure to operational audits, internal controls, or HR/compensation processes
  • - Prior experience working with delivery or implementation teams in a SaaS environment for similar role
Nice-to-have:
  • - Familiarity with MBO frameworks and performance calibration
  • - Exposure to PSA, CRM, or HRIS systems (e.g., Wrike, Salesforce, etc)
  • - Experience supporting cross-functional initiatives involving HR, Delivery, and Finance

What You Will Gain:

  • - Hands-on experience supporting MBO compliance and incentive processes in a global SaaS delivery team
  • - Visibility into operational performance data and professional services success metrics
  • - Cross-functional collaboration with HR, delivery, and operations leaders
  • - A foundational role with pathways to careers in operations management, compensation analysis, or delivery optimization
  • - Competitive compensation and career development within a high-growth, performance-oriented culture