Customer Support Analyst (MBA Operations Graduates with Experience in Procurement, Supply Chain) (GLO05882)

Global Delivery

Mumbai

About Us

Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.

The Merlin Intake Agent offers business users unparalleled ease of use, increasing adoption rates and significantly reducing non-compliant spending. For procurement teams, the Merlin Autonomous Negotiation Agent handles tail spend autonomously, securing additional savings; the Merlin Contract Agent helps draft compliant contracts and reduces risks by actively monitoring them; and the Merlin AP Agent further enhances efficiency by automating invoice processing with exceptional speed and accuracy.We Are An Equal Opportunity Employer:

Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.

Job Description

Zycus is hiring Customer Support Analysts for our global customers (post implementation). This role is ideal for MBA professionals with a procurement, supply chain, or operations background who want to move into procurement technology and play a strategic role in shaping how global enterprises run procurement. As part of Zycus’ Global Technical Account Management (TAM) team, you will work with Fortune 500 customers, using your functional knowledge to solve real procurement process challenges while partnering closely with Product, Engineering, and Customer teams.

You’ll be the functional bridge between global customers and the product using your procurement knowledge to solve complex process and system challenges.

As a Customer Support Analyst (TAM) at Zycus, you will:

Work closely with global customers to understand their procurement processes, system configurations, and usage patterns across Zycus applications such as Sourcing, Contract Management, Supplier Management, and Procurement
Support post-implementation customers by analyzing and resolving functional, process, and system-related issues
Actively collaborate with Product, Engineering, and Technical Account Managers to deliver effective and scalable solutions
Plan, estimate, and execute change requests, enhancements, and service initiatives
Identify recurring patterns in customer-raised issues and drive permanent, root-cause solutions
Conduct business process mapping, requirements gathering, configuration, documentation, testing, and user/supplier enablement
Deliver quarterly release training and enablement to help customers adopt new capabilities
Leverage AI agents and automation to improve efficiency, analytics, and customer outcomes
Contribute to best practices, customer KYC documentation, and knowledge-sharing initiatives
Build strong expertise in Zycus platforms, incident management tools, analytics, and reporting frameworks

What We’re Looking For:

MBA in Supply Chain, Operations, Procurement, or related disciplines
Hands-on experience in procurement, sourcing, supply chain, or operations teams
Strong understanding of Source-to-Pay / Procure-to-Pay processes
Analytical and solution-oriented mindset with strong communication skills
Ability to work with global stakeholders and cross-functional teams

We are not looking for product experts — we are looking for procurement thinkers. You’ll use your functional knowledge to support enterprise customers, solve real procurement process issues, and work closely with product and engineering teams. We don’t expect prior product experience — we will train you on the platform.

Why This Role is a Strong Career Move for you:

Transition from operational execution to strategic, customer-facing problem solving
Combine procurement domain expertise with analytics, AI, and SaaS technology
Work on global enterprise procurement transformation programs
Gain hands-on exposure to modern procurement platforms and automation
Build a future-ready, highly marketable profile in procurement technology

Career Growth at Zycus: This role offers strong long-term growth and internal mobility.
Many of our Customer Support Analysts grow into Customer Success Managers, Product Specialists, or Functional Consultants within 2–3 years.

If you want to apply your procurement or supply chain expertise beyond daily operations and make a meaningful impact on how procurement is executed across global enterprises, we’d love to connect.

Job Requirement

Required Skills & Qualifications:

To be successful in this role, you should bring the following:

MBA in Supply Chain, Operations, Procurement, or a related specialization
2–5 years of hands-on experience in procurement, sourcing, supply chain, or operations roles
Willingness to work in a 24x7 global support environment, aligned to customer geography and business needs
Excellent written and verbal communication skills, with the ability to engage professionally with global stakeholders
Strong functional understanding of procurement and Source-to-Pay processes
Analytical, problem-solving mindset with the ability to connect business challenges to system and process solutions
High learning agility with a flexible and enthusiastic approach to adopting new tools, technologies, and ways of working
Ability to collaborate effectively with cross-functional internal teams and external customer stakeholders
Proven ability to multi-task, manage priorities, and deliver outcomes in a fast-paced environment
Exposure to Generative AI concepts, AI agents, or automation frameworks is a plus; relevant certifications or hands-on experience will be an added advantage
Comfortable working with enterprise tools, data analysis, documentation, and reporting

Working Hours:

Shift timings will align with the assigned customer geography and region.

Walk In Drive Date: Saturday 07th January, 2026

Time: 10:000 AM to 4:00 PM

Venue:

Zycus Infotech Pvt Ltd.

Plot No GJ-07, SEEPZ++, SEEPZ, MIDC, Andheri East, Mumbai MH 400096.

Note:

1. Candidates need to apply for the job online before the Walk-in ( )

2. Carry your resume, 1 color passport size photograph and Aadhar Card copy along with the original

3. Our office is in a high-security zone, and you will need a gatepass therefore candidates are requested to email below documents in advance for gate pass to "seepz.consultant@zycus.com"

Closet Entry: SEEPZ, Gate no -3 , Reception – Contact: 022 - 66407676

Documents for gate pass

1. Copy of Aadhar Card

2. Passport Size Photographs

3. Contact Number

4. Email Address

About Us

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore